• F.A.Q.
    Have a burning inquiry? Take a look at our frequently asked questions first.

The setup process looks different depending on whether or not your company has a domain.

If you have a domain and will use it for your mail service:
  1. We add the domain to be used for mail to our server.
  2. A list of mail users is created in the MofficeSoft server, synced to be exactly the same as the list of existing mail users.
  3. The host name and IP (A record) in the MX record of your DNS server will be changed to work with the MofficeSoft server.
    Example: For a domain “yourcompany.com”, mail addresses may be expressed as “yourid@yourcompany.com”, and Mail/Collaboration Web application addresses as “office.yourcompany.com”.
    yourcompany MX office.yourcompany.com
    A IP address from MofficeSuite.com
    SPF “v=spf1 ip4:ip ip4:ip2 ~all"
  4. After entering the Mail/Collaboration URL to an Internet browser and logging in, you can fetch mail from other accounts through IMAP/POP3 fetching.
If you do not have a domain, you'll have to purchase one first.
When buying the new domain, you can add MofficeSoft DNS server information:
Primary DNS ns1.mofficesuite.com
Secondary DNS ns2.mofficesuite.com
After receiving your domain:
  1. MofficeSoft will setup your domain in the DNS server.
  2. Log into Web access URL through the postmaster(Mofficesoft administrator ID) account and add users.
Depending on the DNS' MX settings, setup may take anything from less than an hour to several days. If you requested a free trial for a secondary domain, setup will likely take less than an hour.
We currently accept payments by credit card (Visa, MasterCard, American Express) or PayPal.
No, MofficeSoft Web applications can be accessed through Internet browsers without any further downloads. However, additional desktop applications for Windows and Mac as well as Android and iOS mobile device apps can be downloaded from the Web app and app stores respectively.
MofficeSoft software runs on Linux and utilizes MySQL, Maria DB, and Cassandra databases.
Our servers guarantee an up-time of 99.9%. The only exceptions are scheduled or emergency maintenance.
An MX record (mail exchanger record) instructs senders where to send mail for that domain. MX changes are typically affected by the time set in the DNS.
Edit the MX record after creating accounts for all the mail users in your domain. Changing the MX record before creating email IDs may cause your emails to bounce.
Yes. We take the utmost steps to make sure your data is safe and secure. Both our Web client and servers support Secure Sockets Layer (SSL) protocols and all data sent to the server is encrypted. In addition, we also feature secondary security passwords and secret post file encryption, ensuring strong data safeguards. MofficeSoft servers also feature RAID schemas and DRBD software systems in backup servers for a complete kit of the most cutting-edge technologies to protect your data.
MofficeSoft has been in service since 1999 and is run by a team of expert developers and server specialists. We consistently upgrade and add features to MofficeSoft software for the best product experience.
Sure! Software administrators can customize the Web application and Messenger screens.
They do. However, MofficeSoft provides a variety of other additional functions with mobile app connectivity for a low, low price.
We use qmail, one of the most popular mail transfer agents (MTA) available.
To learn more about qmail, please visit their site: http://www.qmail.org/top.html
If the mail service supports POP3 access, you can easily fetch all mail by configuring a POP3 account in Moffice Mail settings. Simply input the POP3 server address, POP3 server port, and account information to start fetching.
Moffice Mail can replace Outlook or be used in conjunction, according to your needs.
However, we recommend using Moffice Mail for a few reasons:
Moffice Mail is more accessible than Outlook because it is a browser-based application that does not require download or further account settings and can be used from any computer. Likewise, Moffice Mail provides additional features like Contact, Calendar, CloudDisk, and mobile apps for greater functionality and ease of use.
Yes! Moffice Mail supports POP3 and IMAP access so you can easily setup your account on desktop clients like Outlook and Thunderbird.
Of course! You can sync Contact and Calendar information with mobile devices through our app or your device's pre-installed apps. We currently support Android and iOS devices.
Definitely. Moffice Mail provides an anti-virus service that blocks viruses before they even reach your inbox by deleting afflicted mail automatically. We also offer spam protection with a selection of spam filters for personalized control.
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Absolutely! Administrators can easily add an extra alias account for however many users. Likewise, Administrators can also create departmental alias accounts when creating a department for easy department alias account creation.
MofficeSoft offers free email/chat/Web support. Telephone support is $0.50 (per user / month) for paying customers and in-person support will vary in charge fees.
MofficeSoft can support your IT issues.
For any queries or issues, please email us.
Our experts (currently managing over 5000 servers!) will answer all your questions and provide technical support.

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